The role of EMEA Director of Customer Experience at Microsoft typically involves overseeing the development and implementation of customer experience strategies across Europe, the Middle East, and Africa (EMEA). The key responsibilities may include:

1. Customer Success Leadership: Leading teams that ensure customers get maximum value from Microsoft’s products and services, including cloud solutions, Azure, Microsoft 365, and more.

2. Strategic Planning: Developing customer experience roadmaps that align with both Microsoft’s goals and customer needs, driving customer satisfaction, retention, and long-term partnerships.

3. Cross-functional Collaboration: Working closely with various internal teams—sales, marketing, product development, and customer support—to ensure a seamless, positive customer journey.

4. Data-Driven Insights: Utilizing data analytics and customer feedback to improve processes, identify areas of improvement, and develop solutions tailored to different market needs within EMEA.

5. Stakeholder Management: Building and maintaining relationships with key clients, C-suite executives, and regional stakeholders to ensure their feedback and needs are incorporated into customer strategies.

6. Advocacy for Innovation: Promoting the adoption of new tools, technologies, and processes to enhance customer experience and drive digital transformation for both customers and internal teams.